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The Zone offers a wide range of information, advice, counselling and other personal support services for young people.
The majority of our general advice services are for young people aged between 13 and 25 who live, work or learn in the Plymouth area but some projects work with younger children and some with young people from Tavistock and the South Hams.
If we cannot help you, we will work to put you in touch with an appropriate agency that can.
You will be treated fairly and be given equal and fair access irrespective of your ethnicity, gender, religious beliefs, sexual orientation, impairment or social class. Disabled young people and young people whose first language is not English are welcomed.
Our Values:
- RESPECT - We will welcome you and treat you with the same level of respect as everyone else.
- SUPPORT - We provide a place where we can offer you information, support and a range of services which are relevant and respond to your needs.
- LISTENING & CHOICE - We will listen to your needs and, in line with our policy, support you in making informed choices, empowering you to take control of your life.
- RIGHTS & NEEDS - We recognise, promote and campaign for your rights and respect your needs.
- VALUES & BELIEFS - We will not try to influence you by imposing our own beliefs.
- OPENNESS - We will work with you in an open and honest way
- CONTACT - You can choose to contact or break contact with us.
- BOUNDARIES - We will continue to support you as long as your behaviour does not affect the rights of others.
- INVOLVEMENT - We offer you the opportunity to be involved with the decision-making and running of our service.
Confidentiality:
Whatever you say to a Zone worker will stay private between you and The Zone if this is what you want.
The only time a worker will have to tell someone outside of The Zone something we know about you, (even when you don't want us to) is when someone is at risk of being seriously hurt.
If this happens (unless it is an emergency) we will always talk to you first so that:
- We can help plan with you how to pass this information on
- You still have some choices
- You know what's going on
- Youth Support Workers will always explain our confidentiality policy to you beforehand
